Frequently Asked Questions

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Payments

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through CJ/RegNow/Post Affiliate Network/ Affiliate Wire.

  • What payment methods are accepted?

    DeviceDeals.com accepts PayPal and all popular Credit Cards like Visa, American Express, Master Card, & Discover.

  • How do I pay using a credit card?

    Payment processing instructions


    1. Add Items To Your Shopping Cart
    • 1) Add Items to your Shopping Cart on DeviceDeals.com.
    • 2) Your Shopping Cart will display the item(s) you have added.
    • 3) Review your Shopping Cart information.
    • 4) Choose your preferred shipping method, calculate and select shipping option, and then complete your order.
    • 5) Select from three Checkout options:
    • a) Guest Orders:
      We recommend you create an account on DeviceDeals.com for faster processing of your orders, order tracking, and exclusive discounts.
    • b) Sign In
      If you are already registered on DeviceDeals.com, then all you have to do is Sign In to your account and follow the simple instructions to complete your order.
    • c) Register
      Click on the Register button to register open an account on DeviceDeals.com. Once you are registered, you are automatically signed in to complete your order. Your new registration details will be sent to your email address.


    2. Proceed to checkout
    • 1) After you have completed the steps outlined above, you can click any of the three Checkout options detailed above.
    • 2)  The "Payment Details/Order Confirmation" page will provide you with a snapshot of your Shopping Cart and the total amount details.
    • 3) Enter your Payment information and then click on "Secure Checkout".
  • Why was my payment declined?

    If you receive a notification that your payment was declined when you place an order, please contact the payment card/account provider to resolve the issue. You can also use DeviceDeals’s Live Chat for help. If we can resolve this issue in-house, we will be happy to help you complete your order.

  • When payment page displays an error, what should I do?

    If the payment page displays an error, please use our Live Chat service or send a message to us. Our support team will resolve the issue as soon as possible.

    • -The Live Chat button is located on the top right-hand corner of the DeviceDeals homepage.
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Shipping

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Returns

  • What is DeviceDeals’s return policy?

    Most items within the product warranty period can be returned for either refund or replacement. The replacement will be for the same item or another similar product as per our return policy.


    Returns Policy Device Deals makes every effort to make sure that we ship the right product. Please read the terms of our Return's Policy below.

    Please be aware that any discrepancies between your order and the goods received must be flagged in within 2 days of receipt of the items.

    Terms
    Cancellation Policy Before the item is dispatched, a consumer or business account may cancel a web order at no charge subject to the condition that we receive your email quoting the order reference number or your PO number. After the item has been dispatched, then DO NOT OPEN the item(s) at destination. You may then arrange to resend the item(s) back to us (at your expense) within 14 Days of the goods arriving. If there is a major discrepancy in the packaging, then we reserve the right to charge you a re-stocking fee at 25% of the billed amount. PLEASE ENSURE THAT PROPER REPACKAGING IS ADHERED TO. After the item has been dispatched, the goods must be un-used and be received by us in a re-saleable condition including all accessories, packing etc. within 14 Days of the goods being signed for by the customer. You will be required to organize and pay for the return delivery and you should arrange insurance against loss or damage to the goods whilst in transit otherwise these could be your responsibility.

    Non-Faulty Returns Conditions In the event that we, at our absolute discretion, agree to accept the return for credit of unwanted products, the Goods must be returned with our prior written agreement within 14 Days of delivery. The Goods must be unopened, with the manufacturers' seals intact and in perfect re-saleable condition. All non-faulty returns are liable to a 25% restocking fee, unless incorrectly supplied by Device Deals. Incorrectly supplied items must be returned in their original condition, or a re-stocking fee of 25% will be charged. Original condition: accessories, manuals, software, and warranties must be enclosed in their original packaging and be undamaged. Securely re-package the item/items in the same way they were sent to you.

    Faulty Items under Warranty If you should encounter a fault, please raise an RMA request by agreeing to the terms and conditions below. You will need to quote our order number, the date of purchase, and the serial number of the faulty item. Once Device Deals has confirmed that the faulty product is still under warranty, one of our engineers will try to resolve your problem over the phone or via remote access.
    If the problem persists, an RMA Number will be issued, and you will need to follow our standard RMA procedure. Once the item has been returned, Device Deals will test it and fix the problem. If the item cannot be repaired, Device Deals will send out a replacement. Replacement hardware may be either new or equivalent to new and be identical or equivalent specification.

    RMA Procedure 1. 1- Please contact us to raise a returns request by agreeing to the terms and conditions below. This is required for the return of all items to Device Deals regardless of the reason for return.
    2. 2- Items should be returned in their original condition. All accessories, manuals, software, and warranties should also be enclosed in their original packaging and be undamaged.
    3. 3- Once you have received your RMA number, securely re-package the items in the same way they were sent to you (ideally inside the original outer box). If the original box is marked or damaged in any way, a re-stocking fee of 25% may be applied.
    4. 4- Do not write directly on the original box/packaging.
    5. 5- Ensure the package has proper identification for returns clearly visible on the outer box, otherwise the package cannot be accepted.
    6. 6- Using a label, ensure our full address is clearly displayed on the outside of the package. Please contact us to get our complete mailing address.
    7. 7- Once goods have been received and tested, we will return the replacement item to you within 10 Days of receipt of the faulty item.
    8. 8- Please note that any discrepancies between your PO and the goods received must be flagged within 2 Days of receipt of the items.

    Goods Damaged in Transit: If goods are visibly damaged on receipt, it's very important to sign for the goods as damaged on arrival with the courier, and then contact us immediately at 855-401-Deal (3325).
    (If items were damaged in transit, we request that you report it to us within 2 working days of delivery.

    Device Deals reserves the right to charge 25% restocking fee if: There is any damage to the original packaging.
    There are missing components or accessories.

  • How can I receive a refund?

    Please get in touch with us via Live Chat or on our Toll-Free Number 855-401-Deal(3325).

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Product Warranty

  • What is the DeviceDeals.com product warranty?

    Please read the following after-sales terms to better understand the DeviceDeals warranty policy:

    1.Missing Item
    Item(s) missing completely or partially from an order

    2.Cosmetic Damage
    Physical damage on the product’s surface or shell

    3.Wrong Product Received
    Product received is completely different from the DeviceDeals description

    4. Verified Functional Failure
    Failure that makes the device unusable, for which repairing requires changing critical components such as the board, screen, reset cables, etc.

    5. Customer Induced Damage
    Damage caused by customer's incorrect operation or insufficient protection, including but not limited to broken screen, water damage, scratches, rust etc.

    6. Defective Product Claim
    Product is claimed to be defective by the customer, but passed initial quality control inspection by DeviceDeals.

    7. Out Of Warranty
    Products that are no longer covered under warranty.

    8. Non-Authorized Return
    Customer returned the product(s) without DeviceDeals authorization (RMA Approval).

    9. Warranty Period
    The period of time between the shipping date (as recorded on the DeviceDeals website) and the RMA application date


    Points to Consider: 1. A Shipment Returns request for "missing item(s)"," cosmetic damage" and "wrong product received" should be submitted within 2 Days from the order delivery date. After this period, Returns requests WILL NOT be processed.

    2. If the returned products cannot be repaired due to serious damage or defect, DeviceDeals will send the original defective item back to the customer.

    3. Please check your products carefully upon receipt of the parcel and immediately inform us of any issues.

    4. Please keep in touch with our staff while your Returns Request is being resolved. If a Retruns application has not been updated in more than two months, we will regard it as abandoned by the customer and the case will be automatically closed.

    5. When ordering products on DeviceDeals.com, product manuals, instructions and safety warnings may not be in the destination country language; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards. Please confirm that the adapters and other standards are correct for your country before ordering.

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Ordering

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My Account

  • Why should I create an account?

    There many benefits to creating an account with DeviceDeals.com:
    • Check the status of your current order and keep track of previous orders
    • Store your shipping information for a smooth ordering process
    • Write reviews about products
    • See your order history
    • Enjoy exclusive discounts and special promotions

  • What if I forgot my password?

    If you’ve forgotten your password, go to the Log In page and click on the “Forgot Password” link (see image below). We’ll ask you to enter your email address and send you a new password immediately. After you have logged in using the new password,we recommend you go to My Account and visit Account Settings to change your password.
    *

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